Support Centre
Our Support Centre is well renowned and is manned by experienced professionals who have extensive knowledge of the software. Customer support is an integral part of our business because we want to help you to finish the job on time - every time.
Our Support Staff are available to help registered users Monday-Thursday between 08h00 and 17h00 and Friday between 08h00 and 16h30 (GMT+02:00). In the unlikely event that they are unable to assist, our programmers are available to answer questions. We ensure that all your enquiries are answered.
UPGRADE & SUPPORT SUBSCRIPTION
When you come on board we automatically give you a one year Support and Upgrade contract. Thereafter you will have the opportunity to renew this contract with us at only 13% of the cost of the software.
The benefits of an Upgrade and Support contract include: regular visits to your offices, user group meetings, regular product and new version upgrades and comprehensive technical support through our Support Centre hotline or email.
Furthermore, we provide our clients with a marketing opportunity by publishing your success stories in the country’s top trade journals as part of our promotion strategy.
To renew your Upgrade and Support Contract please email us at info@knowbase.co.za or complete the form below. For contract prices please view our pricelist page.
SOFTWARE FORUM
 Knowledge Base clients can access the support forum which allows interaction with other users and also provides discussion with the software developers. The platform allows you to share valuable macros, post new topics, reply to topics, edit and delete posts, attach and download files. Register here.
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ONGOING DEVELOPMENT & UPDATES
AllyCAD and CIVIL DESIGNER are continually evolving in response to requests from the user community and developments in industry trends. Our Upgrade and Support Contract ensures that you receive the latest updates and new version upgrades as soon as they are released.
The Knowledge Base development team is continually improving our software to meet our users requirements and to keep up with the latest industry developments. While working on the latest unreleased version of our software, regular updates are also released for existing versions and can be downloaded from their product sites:
If you have any suggestions or feedback that you would like to pass onto our Development Team please email us at feedback@knowbase.co.za.
TECH TIP TUTORIALS
Our Support Centre regularly release new tech tip tutorials for AllyCAD and CIVIL DESIGNER users. Our tech tips are detailed step-by-step guides on how to go about doing specific tasks or deal with common questions that our users may have.
REMOTE DESKTOP SUPPORT
The Knowledge Base Support Centre already provides a comprehensive support service for our clients and is continually being improved to ensure that your requests are given priority. The email, telephonic and forum support channels have been extended to include a remote desktop sharing facility. This allows our Support Consultants to view or share your designs while resolving your query or questions. Sometimes it is not always easy to explain the problem you are experiencing over the phone, and it can be much faster for a support consultant to take a look at what you are doing in order to provide effective assistance.
Download the remote viewer here
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