Support Centre
Our Support Centre is manned by experienced professionals who have extensive knowledge of the software. Customer support is an integral part of our business as we want to help you to finish the job on time - every time.
Our Support Staff are available to help registered users:
| Monday - Thursday | 08h00 - 17h00 (GMT+02:00) | | Friday | 08h00 - 16h30 (GMT+02:00) |
In the unlikely event that they are unable to assist, our programmers are available to answer questions.
WHAT YOUR ANNUAL SUBSCRIPTION GIVES YOU
Platinum level for a fraction of the cost of your software
We are renowned for having the best support in the industry. When you come on board we automatically give you an annual subscription.
After this period you will have the opportunity to renew this annual contract with us to get the following benefits:
Support Benefits
| TELEPHONIC SUPPORT | Included* |
| EMAIL SUPPORT | Included* |
| REMOTE SUPPORT | Included |
| ONSITE SUPPORT | Included** |
| TECH TIP TUTORIALS | Included |
| WORKSHOPS | Included |
| USER GROUP MEETINGS | Included |
| VISITS TO YOUR OFFICE | Included |
| SUPPORT FORUM | Included |
* Unlike other software developers or resellers, we don’t charge you extra or limit you to a specific amount of hours only! We will call mobiles as well as landlines for callbacks. It’s simply the importance we place on quality support.
** This does not include training in the use of the software, but we are happy to help with minor questions or issues. For training, please see our training page.
Software Benefits
| CURRENT VERSION UPGRADES | Included |
| FREE COPY OF NEW VERSIONS | Included* |
| DEVELOPMENT REQUESTS | Included** |
* Since the release of our 2010 versions, we will be releasing a new version of our software every year with more functionality and features to speed up your design time. Release date during the year may change.
** All development requests are passed onto our development team and assessed in terms of importance.
Extra Benefits
We provide you with a marketing opportunity by publishing your project success stories in the country’s top trade journals, online and through our newsletter as part of our promotion strategy.
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ONGOING DEVELOPMENT & UPDATES
Our subscription ensures that you receive the latest updates and new versions as soon as they are released. Make sure your current version is up to date:
If you have any suggestions or feedback that you would like to pass onto our Development Team please email us at feedback@knowbase.co.za.
TECH TIP TUTORIALS
Our tech tips are detailed step-by-step guides on how to go about doing specific tasks or deal with common questions:
REMOTE DESKTOP SUPPORT
We have extended our support services to include remote desktop sharing. This allows our Support Consultants to view or share your designs while resolving your query or questions.
Download the remote viewer here
KNOWLEDGE BASE SOFTWARE FORUM
Clients can access the support forum which allows discussion with other users and with our software developers.
Register here.
DONGLE DRIVER
If you are experiencing any problems making your PC read the software dongle, you may need to install the latest dongle driver. View the AllyCAD updates or Civil Designer updates page to download the latest dongle driver.
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